Tony Hsieh, the CEO of Zappos sent me his book to review. An pre-released version to review. Because I'm a blogger. How cool is that. I feel a little bad because I'm pretty sure that the only people who read my blog is my mother-in-law and my adviser, but now I'm official.
Zappos happens to be one of my favorite companies of all time. Last month I led a discussion of a Harvard Business Case about Zappos. During the class I showed a couple of commercials and we discussed the experience that Zappos is able to create even though they just an online retailer. The experience is largely driven by the culture of the company and the speed and level of service that they provide.
To demonstrate their service in class I searched for some shoes online and found some that the class agreed I should buy, unknown to them I had already bought them. I ordered the shoes two days before the class at 5:30 pm. They arrived at my door the next morning at 11:00 am. I showed them the UPS tracking and the emails that Zappos sent. Finally, we opened the box of shoes in class and a class member recorded it. Before watching it, you may have to watch the above commercials to understand what is spewing out of the box and why I do a little strange box dance at the end. It is a bit hard to hear too, but I don't really say anything important.
If you have made it this long in the post, all that is left for you is to leave a comment. One lucky commenter will win the OTHER copy of the Delivering Happiness that Tony sent me. That's right, because I'm a big time blogger Tony sent me 2 copies, one to read and one to give away on my site. Given I have only had one comment on any blog post prior, you might have a real good chance of winning a free book - so leave a comment. Actually, you could leave a comment on any post you want and I'll count it toward the free book give away contest. The more you comment, the more chances you have to win - oh boy!
Also, I'll post my review of the book in a few weeks. I'm excited to read it!