Exploring the elements of excellent service experiences from the perspective of operations management. Drawing from academic and practitioner insights, we point out examples of firms that have systems, processes, and practices that lead to consistent, meaningful experiences for customers.
September 24, 2010
Memory of a service: vacation edition
I thought this video was interesting, but it is full of Disney propaganda:
Digital photos shared real time, and memorabilia.
Vacation with the purpose to create memories for children.
Excuse my brevity and lack of posting, Ive been busy with dissertation stuff.
