April 3, 2012

Healthcare: One size fits all?

The WSJ recently posted an article claiming that the government's attempt at finding "best practices" in healthcare in order to inform doctors and insurance companies about how best to manage healthcare (and its costs) might be inappropriate and contrary to what patients want. The gist of argument is that patients want different levels of treatments and a one size fits all is not the answer.

From a purely operation management lens, reducing the number of processes improves efficiencies and reduces costs. However, since healthcare is a service, we must consider what patients actually want.

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