September 30, 2010

Peninsula Hotels CEO discusses importance of experience

Strategy and experience expectations discussion with Peninsula Hotels CEO from WSJ:

At about 2:30 he says:
We market the feeling of a guest experience.  That we are not offering just a room for people to live in, but it is an entire experience of coming to a Peninsula and being treated to experiences that are special.
He said experience 3 time is as many seconds...

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